Org Sentinel

Cancellation and Refund Policy

Last updated: August 13, 2026

Free trial

The 7-day Team trial does not require payment and does not automatically charge you when it ends.

Cancel anytime

Self-service subscriptions can be canceled through the billing portal in the extension. Access normally continues until the end of the paid billing period and the subscription will not renew.

Refund requests

Contact us within 14 days of an initial purchase or renewal if you believe a charge was made in error or the service was materially unavailable. Include the account email and Paddle transaction reference, but never send card details. We review requests promptly and honor any mandatory consumer rights in your jurisdiction.

Exceptions

Refunds may be denied for abusive use, policy violations, fraud, or substantial use of the paid service, except where law requires otherwise. Enterprise contracts follow their signed commercial terms.

Payment processor

Paddle is the Merchant of Record and issues approved refunds to the original payment method. Bank processing time may vary.

Request help

Open a billing support request and include the Paddle transaction reference.